It Support Technician 2

studenttechnology.yale.edu

New Haven, US
Hourly range $35.64; not specified; not specified ...
Exceptional customer service skills
Advanced mac os and windows os proficiency
Excellent troubleshooting and problem-solving
The IT Support Technician 2 is responsible for providing a broad range of user support services, including network support, training, and computer desktop support

Job Summary

  • The IT Support Technician 2 is responsible for providing a broad range of user support services, including network support, training, and computer desktop support.
  • This role involves end-user support and training, focusing on endpoint technologies (desktops, laptops, mobile devices, etc.), network connectivity, and office equipment.
  • The technician also supports meetings and AV requests, and must stay current with technology and best practices.

Matching Summary

The IT Support Technician 2 is responsible for providing a broad range of user support services, including network support, training, and computer desktop support.

Salary

Hourly Range $35.64; Not specified; Not specified

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Advanced Mac OS and Windows OS proficiency
  • Excellent troubleshooting and problem-solving
  • Network connectivity support
  • Endpoint technologies support
  • AV support for meetings

Nice-to-have

  • Stay current with technology
  • Work independently and collaboratively
  • Convey technical information clearly

Key Requirements

  • Eight years related experience or equivalent combination
  • Six years in same job family at next lower level
  • Associate degree or Bachelor's degree
  • CompTIA A+, Microsoft, Apple/Mac, or ITIL certification
  • Experience with ticket management systems

Work Rights

Not specified

Tailored Resume

Cover Letter