Product Manager, Support Experience

Stripe

Seattle, United States
On-site
5+ years product management experience
Technical background in computer science
Leading cross-team initiatives from ideation to execution
The role involves improving the outcomes of Stripe's user-facing AI agent which handles over 100k conversations per week

Job Summary

  • The role involves improving the outcomes of Stripe's user-facing AI agent which handles over 100k conversations per week.
  • You will directly build agent capabilities by getting hands-on with prompts, evals, skills, tools, and introspection machinery.
  • The team aims to redefine quality for agentic conversations and create continuous improvement loops from problems to scaled AI solutions.

Matching Summary

The role involves improving the outcomes of Stripe's user-facing AI agent which handles over 100k conversations per week.

Skills & Requirements

Must-have

  • 5+ years Product Management experience
  • Technical background in computer science
  • Leading cross-team initiatives from ideation to execution
  • Deep user empathy and high UX bar
  • Strong written and verbal communication skills

Nice-to-have

  • Relentlessly user-focused mindset
  • Comfortable working in ambiguity
  • Desire to create something new
  • Experience with applied AI technologies
  • Opinionated approach to conversational AI UX

Key Requirements

  • 5+ years of experience as a Product Manager
  • Background in computer science or technical product leadership
  • Strong technical expertise in leading technical products

Work Rights

Not specified

Tailored Resume

Cover Letter