Front Desk Agent

21c Museum Hotels

St. Louis, MO, United States
On-site
Guest check-in and check-out
Handle telephone and in-person inquiries
Accurate cash handling methods
21c Museum Hotels is seeking a Front Desk Agent for their St. Louis location, who will provide exceptional guest service while embodying the company's artistic and community-driven culture. The ideal candidate should have experience in customer service, strong organizational skills, and a friendly demeanor, and will play a crucial role in enhancing the guest experience

Job Summary

  • The Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience, aiming to provide a superior experience.
  • Responsibilities include welcoming guests, checking them in and out, coordinating pre-arrival experiences, and responding to inquiries.
  • The role requires maintaining a friendly, cheerful, and courteous demeanor while handling guest services and operational tasks.

Matching Summary

Match Score: 85

21c Museum Hotels is seeking a Front Desk Agent for their St. Louis location, who will provide exceptional guest service while embodying the company's artistic and community-driven culture. The ideal candidate should have experience in customer service, strong organizational skills, and a friendly demeanor, and will play a crucial role in enhancing the guest experience.

Skills & Requirements

Must-have

  • Guest check-in and check-out
  • Handle telephone and in-person inquiries
  • Accurate cash handling methods
  • Maintain friendly and courteous demeanor
  • Process guest mail and messages

Nice-to-have

  • Engage with the community
  • Bridging art and hospitality
  • Suggestive selling techniques
  • Relay art exhibition information

Key Requirements

  • High School diploma or equivalent
  • Past experience dealing directly with the public
  • Basic customer service skills
  • Fluent in English
  • Ability to pass a background check

Work Rights

Not specified

Tailored Resume

Cover Letter