Customer Service Quality Manager (m/w/d)

KION North America Corporation

Competitive compensation; benefits: not specified;...
Lead quality engineers across emea region
Drive structured problem solving activities
Manage spare parts quality lifecycle
The role is responsible for driving quality excellence across the customer service lifecycle in the EMEA region

Job Summary

  • The role is responsible for driving quality excellence across the customer service lifecycle in the EMEA region.
  • Candidates must have a proven track record in managing quality assurance within a manufacturing environment with at least 5 years of experience.
  • The position offers career development, competitive compensation, and global opportunities within KION North America Corporation.

Matching Summary

Match Score: 75

The role is responsible for driving quality excellence across the customer service lifecycle in the EMEA region.

Salary

Competitive Compensation; Benefits: Not specified; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Lead quality engineers across EMEA region
  • Drive structured problem solving activities
  • Manage spare parts quality lifecycle
  • Implement corrective and preventive actions
  • Analyze quality performance using data analytics

Nice-to-have

  • Strong customer mindset and influence skills
  • Ability to manage stress effectively
  • Advanced MS Office and CAQ systems knowledge

Key Requirements

  • Bachelor's degree in technical discipline
  • Minimum 5+ years in quality/supplier quality field
  • At least 2+ years in managerial position
  • International QM certification required
  • National QT certification for Manufacturing Quality Supervisor
  • Lean Six Sigma Green Belt preferred
  • English C1 level proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter