Sr Manager - Customer Service Technology

ScottishPower

Orange, CT, US
Base: $155,600 - $194,500; bonus: generous perform...
Onsite
Customer information systems (cis) experience
Sap or salesforce platform expertise
Regulated utility environment knowledge
The Sr. Manager will own the end-to-end technology roadmap for customer service platforms including CIS, CRM, and contact center systems

Job Summary

  • The Sr. Manager will own the end-to-end technology roadmap for customer service platforms including CIS, CRM, and contact center systems.
  • This role ensures all technology solutions comply with regulatory requirements, data privacy standards, and internal controls specific to the utility sector.
  • Candidates will lead a team of IT professionals while managing operating budgets and vendor relationships to drive continuous improvement.

Matching Summary

The Sr. Manager will own the end-to-end technology roadmap for customer service platforms including CIS, CRM, and contact center systems.

Salary

Base: $155,600 - $194,500; Bonus: Generous performance-based bonuses; Benefits: 12% 401(k) match, health/dental/vision, tuition reimbursement

Skills & Requirements

Must-have

  • Customer Information Systems (CIS) experience
  • SAP or Salesforce platform expertise
  • Regulated utility environment knowledge
  • Contact center and IVR technology management
  • Cross-functional team leadership

Nice-to-have

  • Master's degree in relevant field
  • SAP S/4 HANA Utilities experience
  • Strong executive communication skills
  • Experience with omnichannel engagement platforms
  • Balanced mindset of operational discipline

Key Requirements

  • Bachelor's degree in Information Systems or related field
  • Minimum 10 years of relevant IT experience
  • Proven experience with large scale customer service platforms
  • Demonstrated ability to lead cross functional delivery teams

Work Rights

Not specified

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