Post Sales Support Ii

Generac Power Systems Inc

Pewaukee, Wisconsin, US
Accurate information
Effective communication
Customer issue resolution
The Post-Sales Support II is a key contributor in delivering Generac’s “Customer First” promise and is responsible for providing accurate information, effective communication and issuing resolution to their customers

Job Summary

  • The Post-Sales Support II is a key contributor in delivering Generac’s “Customer First” promise and is responsible for providing accurate information, effective communication and issuing resolution to their customers.
  • They will work daily with post-sales issues such as incorrect billing, return of product and warranty exchanges while supporting multiple distribution channels.
  • The employee must occasionally lift up to 25 - 50 pounds.

Matching Summary

The Post-Sales Support II is a key contributor in delivering Generac’s “Customer First” promise and is responsible for providing accurate information, effective communication and issuing resolution to their customers.

Skills & Requirements

Must-have

  • accurate information
  • effective communication
  • customer issue resolution
  • support multiple distribution channels
  • investigate objectively
  • analytical skills
  • de-escalate customer issues
  • high attention to detail

Nice-to-have

  • customer first promise
  • push new boundaries
  • energy innovation

Key Requirements

  • High School Diploma or GED
  • 1 year of experience in a customer service role
  • Typing while assisting customers
  • Working proficiency with Microsoft Office Suite
  • Advanced verbal and written communication
  • Ability to stay calm under pressure

Work Rights

Not specified

Tailored Resume

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