Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Support and maintain technology equipment
Respond to and complete it service tickets
Perform installs, configurations, and updates
The University of Arkansas is seeking a Desktop Support Technician to provide IT support and maintenance for technology equipment and software. The role involves responding to service tickets, performing installations and configurations, and maintaining hardware inventory
Job Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.
Matching Summary
Match Score: 85
The University of Arkansas is seeking a Desktop Support Technician to provide IT support and maintenance for technology equipment and software. The role involves responding to service tickets, performing installations and configurations, and maintaining hardware inventory.
Salary
Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
support and maintain technology equipment
respond to and complete IT service tickets
perform installs, configurations, and updates
transport and deployment of IT hardware
function as tier-2 support resource
Nice-to-have
strong customer service skills
strong communication skills
ability to analyze computer system problems
basic understanding of TCP/IP model
Key Requirements
Bachelor's degree in computer science or related field; plus, at least two years of experience
Technical training in computer science or related field; plus, at least five years of experience
At least two years supporting Windows and Mac computers
Experience installing and configuring Operating Systems using Endpoint management software
Work Rights
Proof of legal authority to work in the United States