AIA is seeking a Non-medical Claims Consultant to provide technical coaching and guidance to the claims team, monitor performance metrics, handle complex claims issues, and contribute to process improvement initiatives. The ideal candidate should possess over seven years of experience in life claims processing, strong communication skills, and relevant educational qualifications. This role emphasizes teamwork and aims to empower individuals to achieve their best in both personal and professional capacities
Job Summary
The role involves providing technical coaching and guidance to the claims team while monitoring daily and monthly KPIs.
Candidates will handle complex complaint, dispute, and litigated claim cases including correspondence with regulators and lawyers.
The position requires reviewing processes for operational efficiency and supporting new product launches with business analysts.
Matching Summary
Match Score: 85
AIA is seeking a Non-medical Claims Consultant to provide technical coaching and guidance to the claims team, monitor performance metrics, handle complex claims issues, and contribute to process improvement initiatives. The ideal candidate should possess over seven years of experience in life claims processing, strong communication skills, and relevant educational qualifications. This role emphasizes teamwork and aims to empower individuals to achieve their best in both personal and professional capacities.
Skills & Requirements
Must-have
7+ years life claims processing experience
Knowledge of Financial Services Act
Life claims assessment and approval authority
Dispute and litigation case handling
English and Bahasa Malaysia language skills
Nice-to-have
Mandarin language proficiency
Experience with new product launching
Roadshow and workshop facilitation
Self-audit and external auditor interaction
Key Requirements
Degree in Medicine, Bioscience, or Life Sciences
Minimum 7 years experience in life claims processing