$61,875 - $90,750; not specified; comprehensive be...
Customer service activities
Technical product knowledge
Order management
The Customer Operations Specialist performs customer service activities for internal and external customers, ensuring advocacy for the customer and working closely with various departments to provide solutions
Job Summary
The Customer Operations Specialist performs customer service activities for internal and external customers, ensuring advocacy for the customer and working closely with various departments to provide solutions.
This position will be responsible for executing standard and repeat quoting for the site as well as order management for “factory direct” customers, interacting directly with their assigned customers.
The company offers a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits, along with a 401(k) plan with company matching contributions.
Matching Summary
The Customer Operations Specialist performs customer service activities for internal and external customers, ensuring advocacy for the customer and working closely with various departments to provide solutions.
Salary
$61,875 - $90,750; Not specified; Comprehensive benefits package
Skills & Requirements
Must-have
Customer service activities
Technical product knowledge
Order management
Customer communication
Issue resolution
Process improvement
Nice-to-have
Customer advocacy
Lean manufacturing participation
Customer visit coordination
Resilient and responsive
Key Requirements
Bachelor’s degree in business or related field
5+ years of experience
Medical device or related field experience
Experience reading design drawings and specifications