The Roadside Assistance Coordinator is a key position in keeping the fleet safe while on the road by utilizing mechanical and customer service experience to analyze, diagnose, prevent, and fix mechanical issues
Job Summary
The Roadside Assistance Coordinator is a key position in keeping the fleet safe while on the road by utilizing mechanical and customer service experience to analyze, diagnose, prevent, and fix mechanical issues.
Key responsibilities include receiving calls, diagnosing issues, delivering clear communication, routing drivers to authorized repair facilities, communicating service interruptions, identifying warrantable repairs, and processing invoices.
The role requires strong communication skills, problem-solving abilities, and the capacity to handle multiple tasks in a fast-paced environment with rapidly changing priorities.
Matching Summary
The Roadside Assistance Coordinator is a key position in keeping the fleet safe while on the road by utilizing mechanical and customer service experience to analyze, diagnose, prevent, and fix mechanical issues.
Skills & Requirements
Must-have
Diagnose mechanical issues over the phone
Deliver clear and effective communication
Handle heavy inbound calls and emails
Problem-solving and decision-making skills
Absolute commitment to follow-up
Nice-to-have
Thrives in a fast-paced environment
Driven and growth-oriented individual
Calm under pressure
Key Requirements
High school diploma
Some knowledge of commercial vehicle components
4+ years of experience in transportation/motor carrier