Senior Support Engineer

Aerospike

United Kingdom
On-site
7-10+ years technical support experience
Deep linux proficiency required
Distributed systems knowledge
Aerospike is seeking a Senior Support Engineer with 7-10+ years of experience to join their Global Customer Support team in the UK. The role involves troubleshooting complex customer issues with their real-time data platform, collaborating with engineering teams, and supporting enterprise clients

Job Summary

  • The role involves troubleshooting and resolving complex technical issues for Aerospike customers across diverse environments including cloud, hybrid, and on-prem setups.
  • Candidates will collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
  • The position requires supporting enterprise customers with mission-critical systems and real-time data use cases while acting as a customer advocate.

Matching Summary

Match Score: 85

Aerospike is seeking a Senior Support Engineer with 7-10+ years of experience to join their Global Customer Support team in the UK. The role involves troubleshooting complex customer issues with their real-time data platform, collaborating with engineering teams, and supporting enterprise clients.

Skills & Requirements

Must-have

  • 7-10+ years technical support experience
  • Deep Linux proficiency required
  • Distributed systems knowledge
  • NoSQL or database platform experience
  • Cloud infrastructure familiarity AWS

Nice-to-have

  • Enterprise software support background
  • Kubernetes Docker container experience
  • AWS certification preferred
  • Aerospike database experience bonus
  • Growth mindset in dynamic environment

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 7-10+ years experience in technical support or systems engineering
  • Linux certification is a strong plus

Work Rights

Not specified

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