Senior Crm Functional Analyst

Cubictransportation

Not specified (assumed to be hybrid based on typical industry practices)
Microsoft dynamics 365 crm expertise
Client-facing subject matter expert
Requirements gathering and documentation
Cubic Transportation Systems is seeking a Senior CRM Functional Analyst with expertise in Microsoft Dynamics 365 CRM to serve as a primary liaison with clients and internal teams. The ideal candidate will have strong analytical skills, customer-facing experience, and the ability to facilitate workshops and gather requirements for CRM solutions

Job Summary

  • Serves as a lead Microsoft Dynamics 365 CRM analyst and primary liaison, working closely with colleagues from Operations, Engineering, and Test Teams while acting as a client-facing subject matter expert for MSD CRM solutions to ensure all environments are supported and functional.
  • Facilitate client workshops, discovery sessions, and requirements-gathering meetings to define and align business needs, and translate them into clear functional requirements for engineering.
  • Build trusted relationships with internal and external stakeholders by providing strategic guidance, best-practice recommendations, and proactive insights.

Matching Summary

Match Score: 85

Cubic Transportation Systems is seeking a Senior CRM Functional Analyst with expertise in Microsoft Dynamics 365 CRM to serve as a primary liaison with clients and internal teams. The ideal candidate will have strong analytical skills, customer-facing experience, and the ability to facilitate workshops and gather requirements for CRM solutions.

Skills & Requirements

Must-have

  • Microsoft Dynamics 365 CRM expertise
  • Client-facing subject matter expert
  • Requirements gathering and documentation
  • Troubleshoot and resolve functional issues
  • Business process mapping and optimization
  • Cross-functional team collaboration

Nice-to-have

  • Strategic guidance and best practices
  • Proactive insights and recommendations
  • Streamline processes and improve UX
  • Support call center environments
  • Methodical and structured approach

Key Requirements

  • Five (5)+ years of CRM/business analysis experience
  • Microsoft Dynamics (MSD/D365) experience preferred
  • Strong customer-facing experience required
  • Experience with global, cross-functional teams
  • Proficiency in Microsoft Office, Jira, ServiceNow, Confluence
  • Four-year college degree or equivalent

Work Rights

Ability to work US hours

Tailored Resume

Cover Letter