Trilingual Customer Experience Associate

Johnson & Johnson MedTech

Bogotá, Colombia
**
Trilingual customer service
Portuguese, english, spanish proficiency
Resolve global client inquiries
** Johnson & Johnson MedTech is seeking a Trilingual Customer Experience Associate fluent in Spanish, Portuguese, and English to work in Bogotá, Colombia. The role involves resolving client inquiries and supporting internal employees regarding HR services through various communication channels. **

Job Summary

  • The Global Services Advocate will work to resolve global client inquiries, concerns and issues on one of our identified functions through our multiple channels.
  • This person works to meet all expected service levels and business performance goals, performing a full range of services and fully documenting all cases in the Case Management system.
  • We provide an inclusive work environment where each person is considered as an individual.

Matching Summary

Match Score: 75

** Johnson & Johnson MedTech is seeking a Trilingual Customer Experience Associate fluent in Spanish, Portuguese, and English to work in Bogotá, Colombia. The role involves resolving client inquiries and supporting internal employees regarding HR services through various communication channels. **

Skills & Requirements

Must-have

  • Trilingual Customer Service
  • Portuguese, English, Spanish proficiency
  • Resolve global client inquiries
  • Document all cases in Case Management
  • On-site work in Bogotá

Nice-to-have

  • Customer orientation and excellent skills
  • Strong written and verbal communication
  • Excellent telephone manner
  • Encourage self-service options
  • Understanding of HR Functional domains

Key Requirements

  • Bachelor’s degree
  • Customer service experience
  • Advanced Spanish proficiency
  • Intermediate English proficiency
  • Advanced Portuguese proficiency
  • Availability to work 3 days/week on-site

Work Rights

Not specified

Tailored Resume

Cover Letter