Hr Contact Center Specialist

Intel Retiree Medical Plan Trust

Penang, Malaysia
**
2+ years hr shared services experience
Advanced written and verbal english skills
Proficient in ms office tools (excel, outlook)
** The Intel Retiree Medical Plan Trust is seeking an HR Contact Center Specialist in Penang, Malaysia, to serve as the primary point of contact for HR inquiries from current and former employees. The role emphasizes providing exceptional customer service and requires engaging with employees through various communication channels while addressing HR-related questions and issues. **

Job Summary

  • This role serves as the first point of contact for global employee HR inquiries across phone, chat, and web channels.
  • The ideal candidate will resolve complex issues by researching guidelines and collaborating with multiple teams while maintaining ownership of cases.
  • Employees are expected to conduct operational audits to identify improvement opportunities and drive tangible savings aligned with strategic objectives.

Matching Summary

Match Score: 75

** The Intel Retiree Medical Plan Trust is seeking an HR Contact Center Specialist in Penang, Malaysia, to serve as the primary point of contact for HR inquiries from current and former employees. The role emphasizes providing exceptional customer service and requires engaging with employees through various communication channels while addressing HR-related questions and issues. **

Skills & Requirements

Must-have

  • 2+ years HR Shared Services experience
  • Advanced written and verbal English skills
  • Proficient in MS Office tools (Excel, Outlook)
  • Experience with HR systems like Workday or SAP
  • Ability to research HR guidelines and policies

Nice-to-have

  • Process improvement certification
  • Experience supporting multiple regions
  • Systems automation experience
  • Project management certification
  • Additional language proficiency

Key Requirements

  • Bachelor's degree in HR, Business Admin, Psychology, or related field
  • 3+ years work experience in lieu of a degree
  • Permanent-unrestricted right to work in Malaysia
  • Minimum 2 years in HR Shared Services or Contact Center

Work Rights

Must have permanent-unrestricted right to work in Malaysia

Tailored Resume

Cover Letter