Johnson Controls OpenBlue is seeking a System Support Technician in Aurora, United States, to provide technical support for alarm systems and related equipment. The ideal candidate will have strong problem-solving skills and experience in customer service, with a focus on alarm installation and technical troubleshooting
Job Summary
Provides specialized technical support to Field Technicians by remotely programming Communicators and Alarm Panels.
Assists with technical trouble-shooting and special programming projects for various alarm panel manufacturers.
Ensures accurate data entry and system configuration for customer accounts to be monitored.
Matching Summary
Match Score: 75
Johnson Controls OpenBlue is seeking a System Support Technician in Aurora, United States, to provide technical support for alarm systems and related equipment. The ideal candidate will have strong problem-solving skills and experience in customer service, with a focus on alarm installation and technical troubleshooting.
Salary
$22 - $28 (Hourly rate)
Skills & Requirements
Must-have
Remote programming of alarm panels
Troubleshooting alarm systems
Data entry for customer accounts
Microsoft Windows / Office competency
Nice-to-have
Strong customer service skills
Problem-solving abilities
Team player mentality
Key Requirements
High school degree or equivalent preferred
1 to 3 years of contact / call center experience
Experience with alarm installation, DLL, technical support, or data processing
Ability to perform technical research for complex problems