Base: up to $22 ph; bonus/equity: bonus pyy opport...
On-site
Professional phone and email communication
Appointment scheduling and reminders
Client greeting and positive visit experience
Sharon Vet Clinic is seeking a passionate and experienced Customer Service Lead to supervise the reception team while providing exceptional client service. The ideal candidate should have a background in veterinary services and a commitment to team development and client relationships
Job Summary
This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
Key responsibilities include managing client service and communication, maintaining patient records and technology, and leading and supervising the reception team through recruitment, training, and performance feedback.
The clinic offers a positive, team-oriented work environment with strong emphasis on leadership development and professional growth, along with a competitive compensation and benefits package.
Matching Summary
Match Score: 85
Sharon Vet Clinic is seeking a passionate and experienced Customer Service Lead to supervise the reception team while providing exceptional client service. The ideal candidate should have a background in veterinary services and a commitment to team development and client relationships.
Salary
Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance, Flexible scheduling
Skills & Requirements
Must-have
Professional phone and email communication
Appointment scheduling and reminders
Client greeting and positive visit experience
Accurate electronic medical records
Billing transaction processing
Team recruitment and onboarding
Mentorship and performance feedback
Nice-to-have
Passionate about pet medical goals
Building long-term client relationships
Bringing positivity and accountability
Fostering a culture of teamwork
Key Requirements
High school diploma
Minimum 3 years of customer service experience
At least 1 year of veterinary experience
1–2 years of leadership or supervisory experience (preferred)