Service Designer - 6 Month Ftc

Lloydseurope

London, United Kingdom
Base: £72,202 - £80,780; bonus/equity: annual perf...
Hybrid
Service design
Customer journey mapping
Workshop facilitation
As a Service Designer, you’ll shape experiences that help customers manage their banking services easily and securely, with minimal friction

Job Summary

  • As a Service Designer, you’ll shape experiences that help customers manage their banking services easily and securely, with minimal friction.
  • You will concentrate on journeys in the settings area, including updating addresses, viewing or modifying personal details, and submitting tax information.
  • We offer a generous pension contribution of up to 15%, an annual performance-related bonus, share schemes, and 30 days’ holiday, with bank holidays on top.

Matching Summary

As a Service Designer, you’ll shape experiences that help customers manage their banking services easily and securely, with minimal friction.

Salary

Base: £72,202 - £80,780; Bonus/Equity: Annual performance-related bonus; Benefits: Pension contribution up to 15%, share schemes, 30 days holiday

Skills & Requirements

Must-have

  • Service Design
  • Customer journey mapping
  • Workshop facilitation
  • Cross-functional collaboration
  • Design thinking methodology
  • Risk controls application

Nice-to-have

  • Proactive motivation
  • Continuous improvement drive
  • Creative thinking
  • Strategic design direction
  • Relationship building
  • Composed under stress

Key Requirements

  • Experience with research
  • Experience with design thinking
  • Experience in regulated financial services helpful

Work Rights

Not specified

Tailored Resume

Cover Letter