Senior Contact Centre Analyst

PROBE GROUP

Strong sql skills
Advanced excel capability
Experience in contact centre operations
At Probe Group, we are dedicated to doing things better than the day before

Job Summary

  • At Probe Group, we are dedicated to doing things better than the day before.
  • You will own the end-to-end reporting function, influencing how we support customers in need.
  • As a newly created role, you have the unique chance to shape the reporting framework from the ground up.

Matching Summary

At Probe Group, we are dedicated to doing things better than the day before.

Skills & Requirements

Must-have

  • Strong SQL skills
  • Advanced Excel capability
  • Experience in Contact Centre operations

Nice-to-have

  • Ability to present insights clearly
  • Mentoring experience
  • Empathetic service approach

Key Requirements

  • Deep experience in Financial Hardship
  • Proven track record in operational reporting
  • Technical proficiency in SQL and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter