This position is part of a 24/7 operations team working a structured rotating roster of 9 hour shifts across days, afternoons and nights, averaging 300 hours over an 8-week cycle
Job Summary
This position is part of a 24/7 operations team working a structured rotating roster of 9 hour shifts across days, afternoons and nights, averaging 300 hours over an 8-week cycle.
You will be responsible for the scheduling, coordination, and dispatch of work to operational staff based on customer requirements, priorities, and availability of both internal and external resources.
This opportunity will suit a highly motivated and outcome driven individual who has a passion for delivering positive client outcomes, and a knack for effective stakeholder engagement.
Matching Summary
This position is part of a 24/7 operations team working a structured rotating roster of 9 hour shifts across days, afternoons and nights, averaging 300 hours over an 8-week cycle.
Skills & Requirements
Must-have
scheduling and dispatch
customer requirements and priorities
resource availability
SA Water Customer Contact Centre
data integrity investigation
GPS monitoring
High Risk activities monitoring
Nice-to-have
positive client outcomes
effective stakeholder engagement
culture of Innovation & Improvement
Key Requirements
Relevant Industry Diploma or Certification
Current Driver’s Licence
2+ years customer service delivery experience
Familiar with IT software (Click, WOA, Maximo, JAMS, MFC)