Product Support Representative - Emea Region - Skywise Core

Testia / Airbus Helicopters Polska Sp. z o.o.

Gdansk, Poland
Aligned with experience level; not specified; bene...
Hybrid
Bachelor's or master's degree in engineering or computer science
4+ years of customer-facing technical support experience
Fluent english communication skills for technical concepts
This role serves as the primary technical bridge between the Skywise Core digital ecosystem and airline customers across the EMEA region

Job Summary

  • This role serves as the primary technical bridge between the Skywise Core digital ecosystem and airline customers across the EMEA region.
  • The position involves leading technical deployments, managing stakeholder engagement, and providing advanced L2/L3 support to ensure operational excellence.
  • Employees benefit from a hybrid work model, professional development funding of 3000 PLN gross annually, and access to international projects within the Airbus structure.

Matching Summary

This role serves as the primary technical bridge between the Skywise Core digital ecosystem and airline customers across the EMEA region.

Salary

Aligned with experience level; Not specified; Benefits include meal/co-transport co-funding, private medical, sport card, mental health support, life insurance, and employee share scheme

Skills & Requirements

Must-have

  • Bachelor's or Master's degree in Engineering or Computer Science
  • 4+ years of customer-facing technical support experience
  • Fluent English communication skills for technical concepts
  • Experience with SaaS product workflows and troubleshooting
  • Ability to manage system configuration and User Acceptance Testing

Nice-to-have

  • Familiarity with Big Data, AI, and database technologies
  • Understanding of airline maintenance and flight operations
  • Proactive problem-solving mindset during operational disruptions
  • Experience with digital twin technology and data-driven strategies
  • Ability to work autonomously in a fast-paced environment

Key Requirements

  • Degree in Engineering, Computer Science, IT, or equivalent
  • Minimum 4 years of professional technical support experience
  • Fluency in English (written and verbal)

Work Rights

Not specified

Tailored Resume

Cover Letter