Senior Operations Reliability Engineer – Enterprise Platforms & Tools-(jira/confluence)

Genesys

Fully remote
Jira and confluence administration
Powershell or python scripting
Aiops and observability tuning
This role focuses on owning the operational reliability and lifecycle management of enterprise productivity platforms like Jira and Confluence

Job Summary

  • This role focuses on owning the operational reliability and lifecycle management of enterprise productivity platforms like Jira and Confluence.
  • The engineer will transition operations from reactive handling to proactive, automation-driven reliability practices using AIOps.
  • Candidates must be willing to work the second shift (3:00 PM – Midnight IST) and participate in a rotational on-call schedule.

Matching Summary

This role focuses on owning the operational reliability and lifecycle management of enterprise productivity platforms like Jira and Confluence.

Skills & Requirements

Must-have

  • Jira and Confluence administration
  • PowerShell or Python scripting
  • AIOps and observability tuning
  • Incident triage and root cause analysis
  • SaaS vendor health monitoring

Nice-to-have

  • SQL Server and IIS administration
  • CI/CD pipeline familiarity
  • AWS or Azure cloud exposure
  • Okta or Entra ID integration experience
  • Mentorship of junior engineers

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 5+ years in enterprise platform operations or SaaS administration
  • Proficiency in PowerShell or equivalent scripting languages

Work Rights

Not specified

Tailored Resume

Cover Letter