In_senior Manager_agentic Contact Center Delivery_agentic _automation_advisory_mumbai
PwC
Mumbai, India
Contact center transformation
Ai-led contact center solutions
Chatbots and voicebots
PwC's data and analytics engineering team leverages advanced technologies to design and develop robust data solutions, transforming raw data into actionable insights for clients
Job Summary
PwC's data and analytics engineering team leverages advanced technologies to design and develop robust data solutions, transforming raw data into actionable insights for clients.
Intelligent automation specialists conduct process mining, design automation solutions, and implement intelligent process automation and robotic process automation to enhance client operational efficiencies.
PwC offers a purpose-led and values-driven work environment that drives innovation, rewards contributions, and supports employee wellbeing through inclusive benefits and flexibility programs.
Matching Summary
PwC's data and analytics engineering team leverages advanced technologies to design and develop robust data solutions, transforming raw data into actionable insights for clients.
Skills & Requirements
Must-have
Contact Center Transformation
AI-led contact center solutions
Chatbots and Voicebots
Client stakeholder management
Presales and solution design
Nice-to-have
Leveraging advanced technologies
Driving business growth
Operational efficiencies and cost reduction
Tangible impact in the real world
Key Requirements
10-15 years of experience
Btech/MBA/MCA
Experience with leading platforms like Kore.ai, Uniphore, Amazon Connect, Google CCAI, NICE