AIG is seeking a Claims Intake Analyst (FNOL) in Macau to assist with the initial handling of claim reports and ensure accurate data entry into the claims management system. The role requires strong communication skills in both Spanish and English, attention to detail, and a customer service orientation
Job Summary
This role is responsible for handling initial claim reports from policyholders, agents, and third parties to ensure timely and accurate claim setup.
The ideal candidate must be fully bilingual, communicating fluidly in both Spanish and English for oral and written tasks.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
Matching Summary
Match Score: 85
AIG is seeking a Claims Intake Analyst (FNOL) in Macau to assist with the initial handling of claim reports and ensure accurate data entry into the claims management system. The role requires strong communication skills in both Spanish and English, attention to detail, and a customer service orientation.
Skills & Requirements
Must-have
Fully bilingual Spanish and English
Strong data entry accuracy
Experience in customer service role
Nice-to-have
Basic knowledge of insurance terminology
Empathy and customer service orientation
Problem solving skills for unusual situations
Key Requirements
Associates degree or equivalent
Must be able to communicate fluidly in Spanish and English