Act in direct customer service via phone, email, chat and digital platforms, ensuring a positive and humanized experience
Job Summary
Act in direct customer service via phone, email, chat and digital platforms, ensuring a positive and humanized experience.
Support for the operations area, accompanying the vehicle's journey in maintenance and real-time follow-up.
Bosch offers a comprehensive benefits package including health and dental assistance, profit sharing, flexible work arrangements, and a strong focus on employee well-being and development.
Matching Summary
Act in direct customer service via phone, email, chat and digital platforms, ensuring a positive and humanized experience.
Skills & Requirements
Must-have
Customer service via phone, email, chat
CRM systems (Salesforce)
Office/Google Workspace proficiency
NPS indicator knowledge
Written and digital communication skills
Nice-to-have
Empathy and active listening
Proactivity and ownership
Teamwork and collaboration
Resilience and emotional control
Focus on results and continuous improvement
Key Requirements
Higher education complete or in progress
Complementary courses in customer service, CX, or CRM