Senior Swat Support Engineer (10am To 7pm Schedule)
Epic
Costa Rica, Costa Rica
Fully remote
Customer support for enterprise software
Troubleshoot xml and rest web services
Work in 10am to 7pm costa rica schedule
Our SWAT Support Team helps customers improve tenant performance and overall Workday experience by proactively identifying and resolving issues
Job Summary
Our SWAT Support Team helps customers improve tenant performance and overall Workday experience by proactively identifying and resolving issues.
As a SWAT Support Analyst, you will diagnose and troubleshoot sophisticated software issues, collaborate with engineering teams, and ensure outstanding customer communication.
We offer a flexible work approach combining in-person and remote work to foster strong community connections and support personal and team needs.
Matching Summary
Our SWAT Support Team helps customers improve tenant performance and overall Workday experience by proactively identifying and resolving issues.
Skills & Requirements
Must-have
Customer support for enterprise software
Troubleshoot XML and REST web services
Work in 10am to 7pm Costa Rica schedule
Use Splunk and Kibana for network troubleshooting
Manage case queue and SLA adherence
Nice-to-have
Workday support experience
Strong verbal and written communication
Ability to absorb new technologies quickly
Team player in dynamic environment
Analytical and multi-tasking skills
Key Requirements
2+ years with HCM, Payroll, or Financials ERP applications
4+ years customer support experience in enterprise software
Required to work 10am to 7pm Costa Rica Time
Participation in on-call rotation including weekends