Kaseya is seeking a Technical Support Engineer experienced in cybersecurity and endpoint detection to provide high-quality technical assistance for Datto EDR and Antivirus solutions. The ideal candidate will have strong technical skills, excellent communication abilities, and a customer-first mindset
Job Summary
Provide second/ third level technical support for Datto EDR and AV solutions via phone, chat, and ticketing systems to our partners across the globe.
Investigate security alerts, behavioral detections, and threat events to assist customers in resolving incidents.
Collaborate with Support leadership, Engineering, Product, and Security teams to escalate and resolve complex issues, volume drivers, and product improvement opportunities.
Matching Summary
Match Score: 85
Kaseya is seeking a Technical Support Engineer experienced in cybersecurity and endpoint detection to provide high-quality technical assistance for Datto EDR and Antivirus solutions. The ideal candidate will have strong technical skills, excellent communication abilities, and a customer-first mindset.
Skills & Requirements
Must-have
Datto EDR and Antivirus support
Endpoint security troubleshooting
Analyze security alerts and logs
Windows operating systems support
Networking fundamentals
Cybersecurity principles
Nice-to-have
Customer-first mindset
Global team collaboration
Fast-paced environment adaptability
Scripting for automation
Key Requirements
5+ years technical support experience
2+ years cybersecurity support experience
Hands-on EDR or antivirus platform experience
CompTIA A+ or Security+ certification
Experience analyzing system logs and security alerts