It Service Delivery Supervisor

Berkeley Research Group (BRG)

Washington, DC, United States
Base: $120,000-$160,000; bonus/equity: not specifi...
Hybrid
5-10 years it service delivery experience
Itil process management expertise
Windows mac mobile environment oversight
This role serves as a critical leadership position overseeing high-quality IT service delivery across multiple locations

Job Summary

  • This role serves as a critical leadership position overseeing high-quality IT service delivery across multiple locations.
  • The incumbent will manage performance expectations, conduct coaching sessions, and act as the primary escalation point for major incidents.
  • Candidates must possess advanced technical expertise in Windows, Mac, networking, and security while driving operational excellence through ITIL processes.

Matching Summary

This role serves as a critical leadership position overseeing high-quality IT service delivery across multiple locations.

Salary

Base: $120,000-$160,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 5-10 years IT service delivery experience
  • ITIL process management expertise
  • Windows Mac mobile environment oversight
  • Microsoft Intune zero-touch deployment
  • Entra ID Active Directory management
  • Tier 1 Tier 2 VIP support leadership

Nice-to-have

  • Six Sigma or LEAN methodology experience
  • ServiceNow platform familiarity
  • Multinational team collaboration skills
  • Proactive customer satisfaction focus
  • High energy resilience traits

Key Requirements

  • 5-10 years progressive IT experience
  • Strong knowledge of ITIL processes
  • Proven leadership of virtual teams
  • Verification of legal right to work in US without sponsorship

Work Rights

Must have legal right to work in US

Tailored Resume

Cover Letter