Wiley is seeking an Enterprise Customer Success Manager for Asia, based in Petaling Jaya, Malaysia. This role focuses on managing and enhancing the success of Wiley's enterprise customers throughout the region, ensuring customer satisfaction, retention, and growth
Job Summary
Own the success, retention, and growth of Wiley’s Enterprise customers across Asia.
Manage a portfolio of Enterprise customers across Asia and serve as a trusted post-sale partner.
Work cross-functionally with Sales, Product, Support, and Marketing to improve customer experience and retention.
Matching Summary
Match Score: 85
Wiley is seeking an Enterprise Customer Success Manager for Asia, based in Petaling Jaya, Malaysia. This role focuses on managing and enhancing the success of Wiley's enterprise customers throughout the region, ensuring customer satisfaction, retention, and growth.
Skills & Requirements
Must-have
Manage enterprise customer portfolio
Drive customer adoption and satisfaction
Support renewals and expansion opportunities
Build strong stakeholder relationships
Resolve adoption barriers and account risks
Track account health and renewal readiness
Nice-to-have
Experience in education or EdTech
Experience managing regional customers
Familiarity with SaaS services
Ability to speak an Asian language
Key Requirements
Proven experience in customer success or account management
Strong ability to manage multiple accounts across countries
Strong stakeholder management and communication skills
Ability to use data to track adoption and risk
Strong problem-solving skills and customer focus
Ability to work cross-functionally and influence internal teams