Enterprise Technology Engineer - Incident And Problem Management

bp

Hybrid
6 to 10 years of it experience
Major incident management expertise
Problem management and rca skills
bp is seeking an Enterprise Technology Engineer specializing in Incident and Problem Management to lead the resolution of major incidents and improve service performance. The ideal candidate will have significant experience in a regulated environment, with strong ITIL knowledge and a commitment to continuous improvement and innovation

Job Summary

  • The role requires taking the lead in managing the resolution of major incidents impacting bp while ensuring timely communication to stakeholders.
  • Candidates will conduct problem calls to identify root causes and engage proactively to find repeated patterns for permanent fixes.
  • This position offers the opportunity to participate as a citizen developer to create digital products that drive service automation.

Matching Summary

Match Score: 85

bp is seeking an Enterprise Technology Engineer specializing in Incident and Problem Management to lead the resolution of major incidents and improve service performance. The ideal candidate will have significant experience in a regulated environment, with strong ITIL knowledge and a commitment to continuous improvement and innovation.

Skills & Requirements

Must-have

  • 6 to 10 years of IT experience
  • Major Incident Management expertise
  • Problem Management and RCA skills
  • ITIL Core Process knowledge
  • Business-critical environment experience

Nice-to-have

  • Citizen developer with no-code skills
  • Agile team Scrum or Kanban experience
  • DevOps and Site Reliability Engineering
  • ServiceNow development experience
  • Empathetic and curious mindset

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Minimum 5 to 7 years relevant experience
  • Experience in regulated environments

Work Rights

Not specified

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