Quality Specialist

Summit Health / CityMD

Not specified; not specified; medical, dental, lif...
Fully remote
Outbound patient calls for clinical programs
Medication reconciliation and refill coordination
Electronic medical record navigation skills
The role involves performing outbound patient calls to ensure timely refills of chronic disease medications and closing gaps in care

Job Summary

  • The role involves performing outbound patient calls to ensure timely refills of chronic disease medications and closing gaps in care.
  • Candidates must partner with quality, population health, and pharmacy teams to deliver wrap-around care for value-based contracted patients.
  • The company offers a comprehensive benefits platform including medical, dental, vision, life, disability, FSA coverages, and a 401k savings plan.

Matching Summary

The role involves performing outbound patient calls to ensure timely refills of chronic disease medications and closing gaps in care.

Salary

Not specified; Not specified; Medical, Dental, Life, Disability, Vision, FSA, 401k

Skills & Requirements

Must-have

  • Outbound patient calls for clinical programs
  • Medication reconciliation and refill coordination
  • Electronic Medical Record navigation skills
  • High school diploma or GED required
  • Certified Medical Assistant or Pharmacy Technician
  • 35+ WPM touch typing speed
  • Hard-wired ethernet internet connection

Nice-to-have

  • Fast-paced environment adaptability
  • Proactive personal initiative
  • Bilingual English/Spanish proficiency
  • Previous call center experience
  • Knowledge of Medicare Advantage plans
  • Compassionate patient interaction style

Key Requirements

  • High school diploma or GED equivalent
  • Certified Medical Assistant or Certified Pharmacy Technician
  • Minimum 1 year healthcare setting experience preferred
  • Secure home workspace with hard-wired internet
  • Minimum 100mbps download and 10mbps upload speed

Work Rights

Not specified

Tailored Resume

Cover Letter