Senior Investor Suspense Analyst

Zillow Group

United States
Base: $32.60 - $52.00 hourly (ca, ct, md, ma, nj, ...
Fully remote
Resolve complex suspense issues
Mortgage underwriting knowledge
Investor-specific timeframes
As a Senior Investor Suspense Analyst, you will be responsible for resolving complex post-closing suspense issues and audit findings to ensure timely, compliant loan purchases across a broad range of products and investors

Job Summary

  • As a Senior Investor Suspense Analyst, you will be responsible for resolving complex post-closing suspense issues and audit findings to ensure timely, compliant loan purchases across a broad range of products and investors.
  • You will independently own and prioritize your work, frequently handling the most challenging files, and collaborate with cross-functional partners to address recurring issues and contribute to process improvements.
  • This fully remote position offers the opportunity to gather documentation, address deficiencies, and uphold high service standards as part of a supportive, high-performing team committed to integrity and operational excellence.

Matching Summary

As a Senior Investor Suspense Analyst, you will be responsible for resolving complex post-closing suspense issues and audit findings to ensure timely, compliant loan purchases across a broad range of products and investors.

Salary

Base: $32.60 - $52.00 hourly (CA, CT, MD, MA, NJ, NY, WA, DC); $31.00 - $49.40 hourly (CO, HI, IL, MN, NV, OH, RI, VT); Bonus/Equity: eligible for equity awards; Benefits: Not specified

Skills & Requirements

Must-have

  • Resolve complex suspense issues
  • Mortgage underwriting knowledge
  • Investor-specific timeframes
  • Gather and cure documentation
  • Collaborate with cross-functional partners
  • Maintain investor relationships

Nice-to-have

  • Solution-focused environment
  • Supportive, high-performing team
  • Continuous improvement mindset
  • Thrive in fast-paced environments

Key Requirements

  • Minimum 7 years mortgage experience
  • Expertise in Jumbo, Conventional, FHA, VA loans
  • Detailed knowledge of origination/underwriting
  • Experience with Disclosure documents and MDIA/APR rules
  • Ability to work with ambiguity and offer solutions

Work Rights

Not specified

Tailored Resume

Cover Letter