Senior Customer Support Representative

Airbus Helicopters Canada Ltd

Fort Erie, Ontario, Canada
3-5 years customer support experience
Experience using erp/mrp system
Ability to manage strategic accounts
The Senior Customer Support Representative is a key leader and subject matter expert dedicated to after-sales services

Job Summary

  • The Senior Customer Support Representative is a key leader and subject matter expert dedicated to after-sales services.
  • They manage strategic accounts and oversee customer interactions for various services including repairs and warranty claims.
  • The role involves mentoring junior team members and leading continuous improvement projects to enhance service quality.

Matching Summary

The Senior Customer Support Representative is a key leader and subject matter expert dedicated to after-sales services.

Skills & Requirements

Must-have

  • 3-5 years customer support experience
  • experience using ERP/MRP system
  • ability to manage strategic accounts

Nice-to-have

  • interest in aviation industry
  • strong problem solving ability
  • effective professional communication skills

Key Requirements

  • University Degree or College Diploma
  • experience with SAP and CRM systems

Work Rights

Not specified

Tailored Resume

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