The Global Ops Coe in Manila is a developing team focused on world-class delivery and customer support within GM Sales Services and Marketing
Job Summary
The Global Ops Coe in Manila is a developing team focused on world-class delivery and customer support within GM Sales Services and Marketing.
Manila Consultants will be responsible for back-end operations of CarBravo dealer coordination, including receiving calls and proactively contacting US dealers.
Key responsibilities include enhancing dealer engagement, improving program adoption, streamlining communication, and optimizing dealer pre-owned operations.
Matching Summary
The Global Ops Coe in Manila is a developing team focused on world-class delivery and customer support within GM Sales Services and Marketing.
Skills & Requirements
Must-have
CarBravo process acumen and knowledge
Dealer engagement and satisfaction
Program adoption and compliance
Streamlining communication
Reputation management for dealers
Call tracking and analytics
Nice-to-have
Highly motivated and willing to learn
Work cross-functionally
Work independently with urgency
Affinity with technology
Familiarity with analytics tools
Key Requirements
1-3 years experience in related role
Customer Service or Business Relationship Management