Operation Lead Analyst

The Cigna Group

Fully remote
Resource optimization plans
Wfm software experience
Call center trend analysis
Cigna is expanding its deployment of Workforce/ Resource Management and Capacity Planning across the business

Job Summary

  • Cigna is expanding its deployment of Workforce/ Resource Management and Capacity Planning across the business.
  • The Planning & Insight team determines the appropriate staffing/resources needed to meet customer expectations.
  • CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits.

Matching Summary

Cigna is expanding its deployment of Workforce/ Resource Management and Capacity Planning across the business.

Skills & Requirements

Must-have

  • Resource optimization plans
  • WFM software experience
  • Call center trend analysis

Nice-to-have

  • Polished presentation skills
  • Ability to multi-task
  • Good verbal and written communication skills

Key Requirements

  • Graduation in Business Administration
  • 8+ years of experience
  • 3+ years operational planning experience

Work Rights

Not specified

Tailored Resume

Cover Letter