Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
Customer-facing service role
Switchboard and call handling
Maintenance request processing
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance, with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs with university contributions.
  • The University of Arkansas is committed to equal opportunity and conducts background checks including criminal and sex offender registry checks as part of the hiring process.

Matching Summary

The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement contributions

Skills & Requirements

Must-have

  • Customer-facing service role
  • Switchboard and call handling
  • Maintenance request processing
  • Key inventory administration
  • Proactive customer communication
  • Use of Microsoft Office
  • Record keeping and filing systems

Nice-to-have

  • Familiarity with FAMIS CMMS
  • Knowledge of Workday system
  • Good customer service skills
  • Ability to maintain harmonious relationships
  • Knowledge of accessibility standards
  • Data analysis skills

Key Requirements

  • High school diploma or equivalent
  • At least two years related experience
  • Criminal background check
  • Sex offender registry check

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter