Scaled Customer Success Manager

Culture Amp

Chicago, IL, United States
Base: $106,000 - $118,000 usd; bonus/equity: not s...
On-site
Advance employee experience strategy
Drive adoption and usage
Analyze data and customer usage
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work

Job Summary

  • Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.
  • Establish a trusted and strategic advisor partnership with your customers (~700 customers with 50-400 employees) to advance their employee experience (EX) strategy.
  • In addition to providing a competitive compensation package, some of the key benefits we offer are: Employee Share Options Program, Programs, coaching, and budgets to help you thrive personally and professionally, and access to external providers for mental wellbeing and coaching support.

Matching Summary

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.

Salary

Base: $106,000 - $118,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Advance employee experience strategy
  • Drive adoption and usage
  • Analyze data and customer usage
  • Internal advocacy for customer needs

Nice-to-have

  • Culture First environment
  • Curious and empathetic
  • Operate autonomously
  • Resilient and adaptable

Key Requirements

  • 2-3 years of experience in a customer-facing role in a SaaS environment
  • Track record of driving results in product adoption, customer engagement, retention, and expansion via scaled programs
  • Ability to design and maintain a complex customer experience
  • Ability to identify hypotheses, design experiments, and assess effectiveness
  • Lead complex projects from start to finish and measure success
  • Create clear and impactful communications

Work Rights

Not specified

Tailored Resume

Cover Letter