Cx Services Program Manager

GitLab

Remote
Remote
Customer journey ownership
Service offering design and management
Ai/ml engineering workflows
Own the end-to-end service portfolio for your assigned product area, including offer design, pricing, and lifecycle management

Job Summary

  • Own the end-to-end service portfolio for your assigned product area, including offer design, pricing, and lifecycle management.
  • Act as the product manager for your product area tooling, collaborating on requirements with the CX Engineering Platform team.
  • Use AI tools actively in your daily workflow to accelerate research, drafting, synthesis, and requirement writing.

Matching Summary

Own the end-to-end service portfolio for your assigned product area, including offer design, pricing, and lifecycle management.

Skills & Requirements

Must-have

  • Customer journey ownership
  • Service offering design and management
  • AI/ML engineering workflows
  • AI-forward working style
  • Cross-functional stakeholder communication

Nice-to-have

  • DevOps and SDLC understanding
  • SaaS company experience
  • AI adoption transformation firsthand

Key Requirements

  • 7+ years of experience
  • Experience designing or managing service offerings
  • Technical depth in DevOps, application development, SDLC, or security
  • Deep familiarity with AI/ML engineering workflows
  • Demonstrated AI-forward working style
  • Proven ability to build trust and communicate effectively
  • Commercial acumen in services pricing and packaging

Work Rights

Not specified

Tailored Resume

Cover Letter