Center Of Excellence, Customer Success Manager

Embeda

North Sydney, Australia
Fully remote
Customer success management
Workday adaptive planning expertise
Crm systems like salesforce and gainsight
The Customer Success Manager plays a critical role in helping Workday Planning customers realize the full potential of their investment by driving adoption, sharing best practices, and identifying growth opportunities

Job Summary

  • The Customer Success Manager plays a critical role in helping Workday Planning customers realize the full potential of their investment by driving adoption, sharing best practices, and identifying growth opportunities.
  • Workday offers a flexible work approach combining in-person and remote time to foster strong community connections and enable teams to do their best work.
  • The company culture is rooted in integrity, empathy, and shared enthusiasm, supporting employees with trust, tools, and growth opportunities for long-term success.

Matching Summary

The Customer Success Manager plays a critical role in helping Workday Planning customers realize the full potential of their investment by driving adoption, sharing best practices, and identifying growth opportunities.

Skills & Requirements

Must-have

  • Customer Success management
  • Workday Adaptive Planning expertise
  • CRM systems like Salesforce and Gainsight
  • Customer relationship building
  • Collaboration with Sales and Services teams
  • Driving customer adoption and retention

Nice-to-have

  • Strong executive presence
  • Excellent communication and facilitation
  • Critical thinking and time management
  • Customer advocacy and trusted advisor skills
  • Empathy and integrity culture fit
  • Flexible work environment

Key Requirements

  • 3+ years Customer Success or Account Management experience
  • Experience in SaaS or technology environment
  • Experience with CRM systems like Salesforce or Gainsight
  • Knowledge of FP&A processes or finance office solutions
  • Ability to collaborate across multiple internal teams

Work Rights

Not specified

Tailored Resume

Cover Letter