Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Support and maintain technology equipment
Fulfill support requests
Respond to and complete it service tickets
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • This position is responsible for the providing service to end users regarding the operation of technology hardware and software by responding to and completing IT service tickets.
  • As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: University contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Skills & Requirements

Must-have

  • Support and maintain technology equipment
  • Fulfill support requests
  • Respond to and complete IT service tickets
  • Perform installs, configurations, and updates
  • Transport and deploy IT hardware

Nice-to-have

  • Strong customer service skills
  • Strong communication skills
  • Ability to analyze computer system problems
  • Ability to read and interpret technical literature

Key Requirements

  • Bachelor's degree or technical training
  • 2+ years of computer support experience
  • Experience supporting Windows and Mac computers
  • Experience with Endpoint management software

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter