Customer Experience Advisor | S1 | Retail Banking |livingston Branch

SANTANDER CONSUMER BANK S.p.A

Livingston, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Proven ability to deliver outstanding customer service
Effective communication with customers to understand needs
Experience in face-to-face or telephony background
The role involves acting as the first point of contact for customers in branch or over the phone while assisting with day-to-day transactions and queries

Job Summary

  • The role involves acting as the first point of contact for customers in branch or over the phone while assisting with day-to-day transactions and queries.
  • Santander is evolving into a technology-driven organization where employees are expected to challenge what's possible and drive a customer-centric transformation.
  • The position offers a starting salary of £25,000 plus an annual cash allowance, 8% pension contribution, and comprehensive wellbeing benefits including medical insurance.

Matching Summary

The role involves acting as the first point of contact for customers in branch or over the phone while assisting with day-to-day transactions and queries.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 8% pension contribution; 25 days holiday; healthcare discounts; share plans

Skills & Requirements

Must-have

  • Proven ability to deliver outstanding customer service
  • Effective communication with customers to understand needs
  • Experience in face-to-face or telephony background

Nice-to-have

  • Desire to go above-and-beyond for customers
  • Flexible, can-do approach to team working
  • Openness to broad range of activities outside standard expectations

Key Requirements

  • Right to work in the UK required
  • No specific degree mentioned but professional experience required

Work Rights

Must have right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter