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Comcast is seeking a Senior Manager for their Procure-to-Pay (P2P) Support Desk, responsible for leading a centralized team that delivers customer service and issue resolution for purchasing and financial inquiries. The ideal candidate will have extensive experience in financial operations, management, and customer support, emphasizing continuous improvement and cross-functional collaboration.
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Job Summary
The Senior Manager leads a centralized support team responsible for delivering timely assistance to employees, vendors, and stakeholders across purchasing and payment workflows.
This role emphasizes eliminating root-cause issues through cross-functional collaboration with Accounting, Procurement, and Technology teams to enhance self-service tools.
Candidates must possess 5–7 years of experience in financial operations and 3+ years of supervisory experience within a customer support or service desk environment.
Matching Summary
Match Score: 75
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Comcast is seeking a Senior Manager for their Procure-to-Pay (P2P) Support Desk, responsible for leading a centralized team that delivers customer service and issue resolution for purchasing and financial inquiries. The ideal candidate will have extensive experience in financial operations, management, and customer support, emphasizing continuous improvement and cross-functional collaboration.
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Skills & Requirements
Must-have
Procure-to-Pay service desk management
Accounts Payable policy guidance
Vendor invoice workflow support
Team leadership and coaching
Root cause analysis and resolution
Nice-to-have
Strong customer service orientation
Cross-functional partnership skills
Digital solution adoption champion
Continuous improvement mindset
Data-driven trend identification
Key Requirements
Bachelor's degree in Business, Accounting, Finance, or Supply Chain
5–7 years of Accounts Payable or Procure-to-Pay experience
3+ years of experience supervising a support or financial operations team
Experience with ERP systems like Oracle, SAP, or Workday