Customer Support Agent (italian-speaking) - Pos System Solutions

Concentrix

Porto, Portugal
Competitive salary + performance bonus; not specif...
Italian fluency c1
English b2
Omnichannel support experience
As a Customer Support Agent, you will be the direct link to our customers, handling inquiries via phone, email, chat, and social media channels

Job Summary

  • As a Customer Support Agent, you will be the direct link to our customers, handling inquiries via phone, email, chat, and social media channels.
  • Concentrix offers extensive training, cutting-edge technologies, and continuing support, with approximately 80% of managers promoted from within.
  • Benefits include full-time indefinite contracts, competitive salary, performance bonuses, and career development programs.

Matching Summary

As a Customer Support Agent, you will be the direct link to our customers, handling inquiries via phone, email, chat, and social media channels.

Salary

Competitive salary and performance bonus; Not specified; Full paid training

Skills & Requirements

Must-have

  • Italian fluency C1
  • English B2
  • Omnichannel support experience
  • Problem-solving mindset
  • Customer-oriented communication

Nice-to-have

  • High empathy
  • Calm under pressure
  • Active participation in service improvements

Key Requirements

  • Fluent verbal and written Italian (C1)
  • Advanced English (B2)
  • Prior customer support experience
  • Legally authorized to work in Portugal

Work Rights

Legally authorized to work in Portugal

Tailored Resume

Cover Letter