Customer Support Operator

Sumsub

Multiple Locations
Remote-first, flexible hours
Respond to customer queries via chat
Analyze customer issues and provide solutions
Document customer interactions accurately
Sumsub is seeking a Customer Support Operator to provide assistance and solutions to customers through chat interactions. The role requires fluency in English and at least six months of customer support experience, ideally in a B2B/B2C environment, and offers a remote-first work culture with flexible hours and generous benefits

Job Summary

  • Sumsub is a leading full-cycle verification platform that enables scalable compliance, trusted by over 4,000 clients.
  • The Customer Support Operator will be responsible for responding to customer queries, problem-solving, documenting interactions, and collaborating with team members.
  • The company offers a remote-first, trust-based culture with true flexibility, extra time off, and opportunities for growth and team offsites.

Matching Summary

Match Score: 85

Sumsub is seeking a Customer Support Operator to provide assistance and solutions to customers through chat interactions. The role requires fluency in English and at least six months of customer support experience, ideally in a B2B/B2C environment, and offers a remote-first work culture with flexible hours and generous benefits.

Skills & Requirements

Must-have

  • Respond to customer queries via chat
  • Analyze customer issues and provide solutions
  • Document customer interactions accurately
  • Collaborate with support team members

Nice-to-have

  • Empathize with customers
  • Provide feedback for improvement
  • Adaptable and positive attitude

Key Requirements

  • At least 6 months of customer support experience
  • Fluent in English
  • Knowledge of Zendesk, LiveChat, Slack
  • Ability to work during weekends

Work Rights

Not specified

Tailored Resume

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