Service Delivery Lead – Medical Writing

Roche UK

Riga, Latvia
Base: 3,500 eur grosspmnthly; bonus/equity: not sp...
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Operational service delivery
Global content and digital services
Medical writing service delivery
** Roche UK is seeking a Service Delivery Lead for its Global Digital Hub in Riga, Latvia, responsible for overseeing medical writing services and ensuring high-quality operational delivery. The ideal candidate will have at least three years of experience in service delivery management within regulated environments, along with strong leadership skills and a focus on continuous improvement. **

Job Summary

  • As a Service Delivery Lead, you are accountable for ensuring effective, scalable, and high-quality operational service delivery within your assigned focus area of the global Roche content and digital services Lab.
  • You oversee the operational governance of services delivered through internal teams and external vendors, ensuring alignment with defined service models, performance standards, and business priorities.
  • In exchange we provide you with development opportunities, excellent benefits & flexibility, and a global inclusive community.

Matching Summary

Match Score: 75

** Roche UK is seeking a Service Delivery Lead for its Global Digital Hub in Riga, Latvia, responsible for overseeing medical writing services and ensuring high-quality operational delivery. The ideal candidate will have at least three years of experience in service delivery management within regulated environments, along with strong leadership skills and a focus on continuous improvement. **

Salary

Base: 3500 EUR gross/monthly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • operational service delivery
  • global content and digital services
  • medical writing service delivery
  • workflow harmonization
  • regulatory and compliance alignment
  • service delivery accountability
  • operational excellence and process optimization
  • cost-conscious scalability
  • capacity and risk management

Nice-to-have

  • structured governance environments
  • continuous service improvement
  • performance transparency
  • service consistency
  • technology adoption including GenAI

Key Requirements

  • 3+ years of relevant experience in service delivery management
  • Experience working within global or multi-regional delivery models
  • University degree in life sciences, quantitative analysis, communication, or problem-solving, or proven track record in operational leadership
  • Pharma environment experience is a plus
  • Availability for Business Travel

Work Rights

Not specified

Tailored Resume

Cover Letter