Complaint Intake Consultant

482

Raleigh, NC, United States
Base: $55,221 - $96,639; recruitment range: $55,22...
Complaint intake and triage
Telephone call center communication
Knowledge of health care compliance
The North Carolina Department of Health and Human Services is responsible for ensuring the health, safety, and well-being of all North Carolinians and serves special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill

Job Summary

  • The North Carolina Department of Health and Human Services is responsible for ensuring the health, safety, and well-being of all North Carolinians and serves special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill.
  • This position involves receiving and processing complaints in a call center environment and making compliance determinations based on laws, regulations, and standards to ensure safe and appropriate health care services.
  • The State of North Carolina offers comprehensive benefits including health insurance, retirement plans, paid leave, and telework opportunities after training.

Matching Summary

The North Carolina Department of Health and Human Services is responsible for ensuring the health, safety, and well-being of all North Carolinians and serves special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill.

Salary

Base: $55,221 - $96,639; Recruitment Range: $55,221 - $67,100; Benefits: Comprehensive state benefits including health insurance and retirement plans

Skills & Requirements

Must-have

  • Complaint intake and triage
  • Telephone call center communication
  • Knowledge of health care compliance
  • Use of computerized tracking systems
  • Application of state and federal regulations

Nice-to-have

  • Strong clinical background
  • Assessment and care planning skills
  • Ability to work independently and in teams
  • Clear verbal and written communication

Key Requirements

  • Bachelor’s degree in health, human service, or education related field
  • Three years’ experience in surveying, clinical or program administration in health field
  • Equivalent combination of education and experience accepted
  • Master’s or Bachelor’s degree in social work with relevant experience
  • Ability to pass criminal background check

Work Rights

Not specified

Tailored Resume

Cover Letter