Customer Representative - Trainee

THE SOUTHERN CONNECTICUT GAS COMPANY

Orange, SCG, US
Base: $28.72ph; bonus/equity: not specified; benef...
Respond to customer inquiries
Exceptional customer service skills
Professional written and oral communication
Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc

Job Summary

  • Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc.
  • Assist customers concerning credit and collection issues and make arrangements according to guidelines.
  • Make outbound calls to resolve customer inquiries or follow up on collections issues.

Matching Summary

Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc.

Salary

Base: $28.72/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Respond to customer inquiries
  • Exceptional customer service skills
  • Professional written and oral communication
  • Effective listening and problem-solving skills
  • Microsoft Office experience

Nice-to-have

  • Be a role model
  • Be agile
  • Collaborate and Share
  • Develop Self & Others
  • Empower to grow
  • Focus to achieve results

Key Requirements

  • Previous customer service work experience
  • Ability to work a flexible schedule

Work Rights

Not specified

Tailored Resume

Cover Letter