Not specified (assumed potential for hybrid or onsite based on industry norms).
Client satisfaction and relationship building
Contract specification fulfillment
Product deliverable verification
IQVIA Inc. is seeking a Client Services Team Lead to ensure clients maximize value from their products and services, fostering long-term relationships. The ideal candidate should have significant experience in client services, preferably within the pharmaceutical industry, and possess strong communication and analytical skills
Job Summary
Ensures clients obtain maximum value from products and services to facilitate a positive and productive long-term relationship.
Assists team members to build, establish, and maintain effective business relationships with clients as their day-to-day contact.
Monitors performance against existing service agreements and ensures client’s obligations are met.
Matching Summary
Match Score: 85
IQVIA Inc. is seeking a Client Services Team Lead to ensure clients maximize value from their products and services, fostering long-term relationships. The ideal candidate should have significant experience in client services, preferably within the pharmaceutical industry, and possess strong communication and analytical skills.
Salary
Base: $49,500.00 - $124,000.00; Bonus/Equity: Dependent on position offered; Benefits: Range of health and welfare and/or other benefits
Skills & Requirements
Must-have
Client satisfaction and relationship building
Contract specification fulfillment
Product deliverable verification
Internal communication with sales
Monitor performance against agreements
Nice-to-have
Proactive client support
Revenue opportunity identification
External client project representation
Mentoring and leading team members
Key Requirements
Bachelor's degree required
4+ years of related work experience
Broad knowledge of client service concepts
Broad knowledge of IQVIA products
Meeting facilitation, presentation, and training experience
Proficiency in PC applications, such as Excel
Ability to manipulate large transactional databases
Demonstrated problem solving and analytical skills
Work Rights
Must reside in the same country where the job is located