Atr - Miami - Customer Support Director

ATR (Airbus/Leonardo)

Highly competitive compensation; bonus + success s...
**
7 years airline oem mro experience
Strong customer relationship management
Fluent english communication skills
** ATR is seeking a Customer Support Director to enhance customer satisfaction and fleet performance in the regional aviation sector. The ideal candidate will have significant experience in customer support within the aviation industry, particularly with aircraft systems and operations. **

Job Summary

  • The Customer Support Director serves as the primary interface between ATR and customer airlines from Entry-Into-Service preparation to end-of-operations.
  • This role involves leading in-service strategies to enhance customer satisfaction and fleet performance while acting as the main escalation point for operational issues.
  • Candidates will benefit from a highly competitive compensation package including bonuses, success sharing, and comprehensive health and retirement plans.

Matching Summary

Match Score: 75

** ATR is seeking a Customer Support Director to enhance customer satisfaction and fleet performance in the regional aviation sector. The ideal candidate will have significant experience in customer support within the aviation industry, particularly with aircraft systems and operations. **

Salary

Highly competitive compensation; Bonus and success sharing included; Retirement plan with employer matching

Skills & Requirements

Must-have

  • 7 years airline OEM MRO experience
  • Strong customer relationship management
  • Fluent English communication skills

Nice-to-have

  • Experience with aircraft manufacturer services
  • French Spanish or Portuguese language skills
  • Cross-functional team leadership

Key Requirements

  • Engineering or Business degree required
  • Minimum 7 years of relevant industry experience
  • Proficiency with Microsoft 365 and CRM tools

Work Rights

Not specified

Tailored Resume

Cover Letter