Collections Associate Ii

Worldpay (FIS)

St. Petersburg, FL, US
Attractive starting compensation; quarterly perfor...
Onsite
High school diploma or ged required
Prior call center experience preferred
Intermediate computer navigation skills
Worldpay (FIS) is seeking a Collections Associate II to provide customer support and manage inquiries related to their products and services. The position is based onsite in St. Petersburg or Jacksonville, FL, and requires prior customer service experience, preferably in collections

Job Summary

  • The role involves providing customer support by phone, email, or instant message to business customers while resolving a high volume of inquiries.
  • Employees must troubleshoot customer problems, identify root causes, and use appropriate tools to determine resolutions.
  • The position offers an attractive starting compensation package including a Pay for Performance quarterly bonus and an all-inclusive benefits package.

Matching Summary

Match Score: 85

Worldpay (FIS) is seeking a Collections Associate II to provide customer support and manage inquiries related to their products and services. The position is based onsite in St. Petersburg or Jacksonville, FL, and requires prior customer service experience, preferably in collections.

Salary

Attractive starting compensation; Quarterly performance bonus available; Private medical, dental, vacation, and sick time included

Skills & Requirements

Must-have

  • High school diploma or GED required
  • Prior call center experience preferred
  • Intermediate computer navigation skills

Nice-to-have

  • Effective people skills and sensitivities
  • Root cause analysis capabilities
  • Collections experience in prior roles

Key Requirements

  • High school diploma or GED
  • Prior call center experience (preferred)
  • Intermediate computer navigation skills

Work Rights

Not specified

Tailored Resume

Cover Letter