Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in product support or customer success
5+ years managing complex saas solutions
Fluent french (canadian preferred)
This role involves acting as the primary point of contact for Workday's largest strategic accounts, ensuring alignment between business objectives and technical execution

Job Summary

  • This role involves acting as the primary point of contact for Workday's largest strategic accounts, ensuring alignment between business objectives and technical execution.
  • The ideal candidate will leverage deep expertise in Workday's architecture and products like HCM, Payroll, and Financials to drive proactive reliability and availability improvements.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including base salary, bonus, and stock grants.

Matching Summary

This role involves acting as the primary point of contact for Workday's largest strategic accounts, ensuring alignment between business objectives and technical execution.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described via link

Skills & Requirements

Must-have

  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Fluent French (Canadian preferred)
  • Bachelor's or Master's in Technical Degree
  • Experience with HCM, Payroll, or Financials

Nice-to-have

  • C-level stakeholder engagement experience
  • Strong project management and organizational skills
  • Ability to navigate high-stress situations
  • Proactive problem-solving and risk avoidance
  • Collaborative team player with cross-functional skills

Key Requirements

  • BS or MS in Computer Science, MIS, or equivalent
  • 7+ years experience in B2B enterprise software support
  • 5+ years experience implementing/managing complex SaaS
  • Fluent in French (Canadian preferred)

Work Rights

Not specified

Tailored Resume

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